Support
Frequently Asked Questions
What clean services do you offer?
We offer after building cleaning, end of lease cleaning, office and commercial cleaning, and common area cleaning. Our services are tailored to each client's needs.
Do you bring your own cleaning supplies and equipment?
Yes. We bring all our professional cleaning products and equipment. If you prefer eco-friendly products or have specific requests, just let us know.
Are you insured?
Yes, Cali Clean is fully insured with public liability insurance for your peace of mind.
Do you offer a bond back guarantee for end of lease cleaning?
Yes. We offer a bond back guarantee. If your real estate agent raises any cleaning issues related to our work within the agreed time frame, we'll return to fix it.
How long does an end of lease cleaning take?
The time depends on the size and condition of the property. We will give you an estimated time and price after assessing the job details.
Do I need to be at home during the cleaning?
No. As long as we have access to the property, you don't need to be present during the service.
What areas do you service?
We service across Bayside, South East Melbourne and surrounds. If you're unsure if we service your area, feel free to contact us.
How do you price your commercial cleaning services?
Our commercial cleaning services are priced by service. Each site is assessed individually, and a fixed price is provided based on the scope of work, size of the premises, cleaning frequency, and specific requirements. Pricing is also influenced by when the service is required. Cleaning scheduled outside standard business hours, including evenings, weekends, or Sundays, may attract a different rate due to staffing and operational considerations. All services are delivered according to an agreed checklist, ensuring consistent quality and clear expectations at every visit. One-off or additional services can be quoted separately as needed.
How important are quality and safety at CALI CLEAN?
Quality and safety are core priorities at Cali Clean. Our cleaners will always prioritise quality over quantity, unless requested otherwise by the client. We focus on delivering consistent, detailed results rather than rushing through tasks. For hygiene and safety, we use colour-coded cloths for different areas, reducing the risk of cross-contamination and ensuring a higher standard of cleanliness and security across all spaces. Our systems and procedures are designed to protect your premises, your staff, and your visitors at every service.
How do I get a quote?
You can contact us via phone, message, or our website. Quotes are based on the size of the property, condition, and requested services.
What happens if I'm not satisfied with the cleaning?
Customer satisfaction is very important to us. Please contact us as soon as possible and we'll assess and resolve the issue promptly.
Do you clean offices after business hours?
Yes. We offer flexible schedules, including after-hours and early morning cleaning for offices and commercial spaces.
Are your cleaners experienced?
Yes. Our team is trained, experienced, and detail oriented. We take pride in delivering high quality results every time.